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Terms & Conditions

Food Service and Produce

Heavenly Platter Co. selects only the freshest and highest quality of food. We carefully select our cheeses, crackers, dips, fruits, nuts and chocolate the day of booking for food safety handling. Ingredients are subject to availability. We also provide dietary requirement requests which should be stated in the booking process. Please note that our platters are not prepared in an allergen-free environment. We are up to date with our food safety handling certification and accreditation and fully insured.

Dietary Requirements

Please note that any dietary requirements should be stayed carefully on the booking process. Heavenly Platter Co. is not responsible for any reactions, illness, injury or death from our platters or equipment hire. We take sanitisation and preparation seriously.

Alcohol

Heavenly Platter Co. offers customers wine to their boxes. Under the Liquor control and Licensing Act we have the right to check proof of age identification and the recipients must be 18 years or older. We have the right to refuse delivery if no identification is proved.

Trading Hours

Heavenly Platter Co. operates Monday to Sunday. Delivery and collection times are from 9am – 5pm. Delivery or collection outside these hours will be subject to a 10% surcharge. Please email us at heavenlyplatterco@gmail.com or contact us through our contact page.

Deposit Policy

All orders and bookings need to be placed via our website or Instagram page @heavenlyplatterco. A booking is not confirmed or secured until a non refundable 50% deposit has been received upon large event bookings of 15 or more. Final balance to be made 14 days prior to event.

 

Heavenly Platter Co. reserves the rights to cancel a booking and allocate the date to another customer if a deposit is not received for large event bookings.

Cancellations and Surcharges

Heavenly Platter Co. does not refund deposit amounts. Should an event be canceled within 7 days that remaining balance will be refunded. Please note we will not refund orders that are canceled within 72 hours of the event date.

 

A 15% surcharge is applied on Public Holidays and outside business hours from 9am to 5pm.

 

Travel and Delivery

We are based in central Gold Coast. Delivery and pick up is calculated on distance using Google Maps. All metro Gold Coast orders are $15. All Heavenly Platter Co. equipment is to be wiped down upon pick up. Please note there will be a fee applied to any lost or damaged pieces. If you wish to return the equipment yourself, it must be returned 3 days after event.

Extras:

If you like to include a special note on a card please let us know in the booking process.

 

Clients are responsible to provide all accurate information throughout the booking process.

Disclaimer: We are not a gluten-free or nut-free kitchen, and while we do offer gluten-free and nut-free menu options, there is a possibility of cross-contamination. We are therefore unable to guarantee that any item is completely free of allergens. Clients are encouraged to consider this information in light of their individual health requirements and needs. All invoices will have GST added on checkout.

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