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Privacy Policy

1. About this policy

Heavenly Platter Co ("we", "us", "our") respects your privacy. We are a family-owned grazing and catering business on the Gold Coast, Queensland, offering grazing boxes, platters, boards and grazing tables.

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This policy explains how we collect, use, store and share your personal information when you visit heavenlyplatterco.com.au, place an order, make an enquiry or contact us through social media. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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By using our website or services, you agree to your information being handled as set out in this policy.

Business details: Heavenly Platter Co · ABN 19 851 581 450 · Gold Coast, QLD

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2. Information we collect

We only collect information we need to quote, prepare and deliver your order and to run our business. This may include:

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  • Contact details: your name, email address, phone number and, for businesses, your company name.

  • Order and event details: delivery or event address, date and time, guest numbers, products ordered and any special requests.

  • Dietary and allergy requirements: information you choose to give us so we can prepare your food safely. This can be sensitive information, and we only collect it with your consent and only use it to prepare your order.

  • Payment details: billing information processed through our secure payment providers. We do not store full card numbers.

  • Communications: messages, enquiries, reviews and feedback you send us by email, phone, website forms or social media.

  • Website and device data: IP address, browser type, pages visited, time on site and similar data collected through cookies and analytics tools.

 

You can deal with us anonymously or under a pseudonym for general enquiries. However, we need your name, contact and delivery details to take and fulfil an order.

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3. How we collect it

We collect personal information directly from you when you:

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  • fill in an enquiry, quote or booking form on our website

  • place an order or pay online

  • email, call or text us

  • message us on Instagram, Facebook or other social media

  • subscribe to our emails or enter a promotion

  • leave a review or give feedback.

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We also collect some information automatically through cookies and analytics when you browse our website (see section 6). Occasionally we receive your details from someone else, such as a friend or colleague who orders on your behalf or gives us your delivery details. If that happens, we handle your information under this policy.

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4. How we use your information

We use your personal information to:

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  • respond to enquiries and prepare quotes

  • take, prepare, deliver and set up your order

  • cater safely for any dietary or allergy requirements you tell us about

  • process payments and issue invoices and receipts

  • contact you about your order, including confirmations, changes and delivery updates

  • send you news, offers and seasonal menus, if you have agreed to receive them

  • improve our website, products and customer service

  • meet our legal, tax and food safety obligations.

We will not use your information for any other purpose unless you would reasonably expect it, you consent, or the law requires or allows it.

 

5. Who we share it with

We never sell or rent your personal information. We only share it with trusted third parties who help us run our business, and only as much as they need:

Who

Why

Website platform (Wix)

Hosting our website, forms, bookings and online store

Payment providers (e.g. Wix Payments, Stripe, PayPal, Square)

Processing payments securely

Delivery drivers or couriers

Delivering your order to the right place and person

Email and marketing platforms

Sending order updates and newsletters you have signed up for

Analytics and advertising providers (e.g. Google, Meta)

Understanding website use and showing relevant ads

Accountants, IT and legal advisers

Bookkeeping, tax, technical support and professional advice

We may also disclose information where the law requires it, for example to a government agency or court.

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6. Cookies, analytics and advertising

Our website uses cookies, which are small files stored on your device. They keep the site working (for example, your cart), help us understand how visitors use the site, and let us show our ads to people who may be interested.

We may use tools such as Google Analytics and the Meta (Facebook and Instagram) Pixel. These collect information like the pages you view and how you arrived at our site. This data usually does not identify you by name.

You can control cookies by:

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  • changing your browser settings to block or delete cookies

  • opting out of Google Analytics at tools.google.com/dlpage/gaoptout

  • adjusting your ad preferences in your Google, Facebook and Instagram account settings.

If you block cookies, some parts of our website, such as online ordering, may not work properly.

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7. Marketing and unsubscribing

We only send marketing emails or texts, such as seasonal menus, festive season bookings and special offers, if you have agreed to receive them or if the Spam Act 2003 (Cth) otherwise allows it.

Every marketing message includes an easy way to unsubscribe. You can also opt out at any time by emailing us at [insert email]. We will still contact you about orders you have placed.

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8. Storage, security and retention

We store personal information electronically through our website platform, payment providers and business software, and occasionally on paper order sheets kept at our premises.

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including:

  • secure, encrypted (SSL) website and payment pages

  • password-protected accounts limited to people who need access

  • secure handling and disposal of paper records.

We keep your information only for as long as we need it for the purposes in this policy, or as long as the law requires (for example, tax records are generally kept for five years). After that, we securely delete or de-identify it.

No website or online transfer is completely secure. If a data breach is likely to cause you serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) where required.

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9. Overseas disclosure

Some of the service providers we use, including our website platform, payment, email, analytics and advertising providers, may store or process data outside Australia, such as in the United States, Europe or Israel. We take reasonable steps to make sure these providers protect your information to a standard consistent with the Australian Privacy Principles.

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10. Accessing and correcting your information

You can ask to see the personal information we hold about you, or ask us to correct it if it is wrong, out of date or incomplete. Email us at [insert email] and we will respond within 30 days.

We do not charge for a request. If we cannot give you access or make a correction, for example where the law allows us to refuse, we will tell you why in writing.

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11. Complaints

If you think we have mishandled your personal information, please contact us first at [insert email] with details of your concern. We will acknowledge it within 7 days and aim to resolve it within 30 days.

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If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC):

 

12. Changes to this policy and contact us

We may update this policy from time to time. The latest version will always be on our website, with the date it was last updated at the top.

For any privacy questions, requests or complaints, contact us:

Heavenly Platter Co Email: heavenlyplatterco@gmail.com Phone: 0421809035 Website: heavenlyplatterco.com.au Gold Coast, Queensland, Australia

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